Willow KitchenEco Series 10-Cup Pour Over Drip Hot & Iced Coffee Maker Machine
Product details
Web ID: 18021987161 reviewssorted by Newest
Good Machine, One Big Flaw
This is a good looking coffee machine and it works well. However, as other reviews have stated the carafe is extremely thin, and unfortunately I’m just counting the days until it breaks.
Willow eco series coffee pot
I love the coffee maker ,makes great coffee an I love it different from others BUT very hard to clean should've been wider in the middle I'm using it for now But nit practically for everyday use with family that loves coffee ,wish they had a better coffee cantor for it ..I'm sure this will be discontinued for many reasons
Customer review from Tulip Innovations
Pour over coffee maker
It’s very cool looking and it makes a quick delicious cup of coffee
Recommends this product
broken glass carafe
unfortunately the glass carafe had a crack where the handle joined the vessel.
Response from Macy's
Thank you for taking the time to share this, and we're sorry to see the glass carafe arrived with a crack where the handle joins the vessel — that's not the quality we aim for. If this was a recent purchase, reaching out to Macy's directly is usually the quickest way to sort it out. You're also welcome to contact our support team at support@cookwithwillow.com or 1-888-992-5943 with any questions. — Willow Support Team
Coffee maker
This coffee is hot only when you brew it but once it's brewed , and you have your coffee on and you want to warm it back up it will not warm it back up the plate will not warm back up not happy about this coffee maker
Response from Macy's
Hi Nataly, sorry this hasn't worked the way you hoped. The warming plate holds coffee hot for up to 120 minutes after brewing, then shuts off for safety, so it keeps coffee warm rather than reheats it. If it isn't holding heat at all, that definitely sounds off. If you bought recently from Macy's, their return desk is the quickest fix, or reach us at support@cookwithwillow.com or 1-888-992-5943!
— Willow Support Team
Came damaged
The product came damaged the glass was shattered and when I did the return I was charged $10 restocking fee which was very upsetting
Response from Macy's
We're so sorry your pour-over arrived with the glass shattered — that's absolutely not the experience we want for anyone, and getting charged a restocking fee on top of receiving a broken item only makes it worse. We completely understand the frustration. We're a small team and we'd genuinely love the chance to make this right. If you'd email us at support@cookwithwillow.com, we'll take great care of you from there. Thanks for giving us the feedback — it helps us do better. — Willow Support Team
Fragile Carafe
I bought this as a gift for a young couple and their carafe broke after one month. They have tried to order a replacement carafe, but it is on back order. I’m very disappointed as the design and function seemed so great and it makes a great gift.
Recommends this product
Customer review from Tulip Innovations
Tastes Greaf
This is our third purchase. After a family member tastes the coffee, they want one.