Willow Kitchen12-Cup Programmable Drip Coffee Maker Machine
Product details
Web ID: 1802201160 reviewssorted by Newest
Don’t do it
This is the WORST purchase I have ever made from my favorite store MACYS! It’s cheaply made does not keep the coffee warm! I do not recommend it
Response from Macy's
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. The Willow 12-Cup Coffee Maker is designed with a keep-warm function, so we're disappointed to hear it did not perform as expected. We'd like the opportunity to learn more and help resolve the issue. Please reach out to our support team at support@cookwithwillow.com, and we'll be happy to assist you. - Willow Support Team
Disappointed!
I love the look/design, however, it leaks from the bottom. I ran water through it, twice just to be sure and my counter was soaked each time. I will return this one and try another.
Response from Macy's
Thank you for sharing your honest feedback, and we're so sorry your coffee maker arrived with a leak — that's definitely not the experience we want for you. A leak from the bottom like this points to a defect, so returning it through Macy's for a fresh one is exactly the right move. If the replacement gives you any trouble at all, reach out to us directly at support@cookwithwillow.com and we'll take care of you. We hope your next one brews perfectly! — The Willow Support Team
Don’t buy
Horrible coffee maker does not keep your coffee, warm and spills from the side..
Response from Macy's
Hi there, we're really sorry to hear about your experience with the 12-cup coffee maker. It sounds frustrating that it isn’t keeping your coffee warm and is spilling from the side. We’d like to help resolve this—please reach out to our support team at support@cookwithwillow.com so we can troubleshoot the issue. - Willow Support Team
If you like coffee in the morning don’t buy this!!
I bought this a week ago and it’s defective. The water sits in the filter an no coffee is actually brewed. I have played with the coarseness of the grind, the amount of water, reviewed the manual and nothing. Do not buy!
Customer review from Tulip Innovations
Damaged
Macys sent damaged coffee maker. The outer box was from Macys the box it came in looked looked like an original return it was already opened and taped over. The hot plate was damaged and cracked. Also, it was not inspected coffee pot had one piece of tissue paper . I cannot believe Macys did not inspect before sending out . No instructions no receipt. Will return and will not purchase another one. Really surprised at Macys sending out a damaged product. I would have never given a one star as well
Damaged
Very disappointed - will return. Hot plate is damaged and cracked looks like this coffee maker was originally sent back the box looked pretty beat up as well.
Willow coffee maker
I do love the pot. I do not like the fact it doesn't stay hot. It shuts off after 40 minutes and you keep having to cut it back on. Also the hot plate is not well made. Mine is peeling and I do not like that.
Response from Macy's
Hi Gloria, thank you so much for your review and we are so sorry to hear about your experience with your 12 cup coffee maker. We’re sorry to hear about the issue with your coffee pot—this is not what we expect from our products. We take quality concerns very seriously. Please reach out to us directly at support@cookwithwillow.com with your order details so we can look into this and help make it right.
took too long to arrive
it is probably a great coffee pot but I couldn't wait any longer. I need my coffee!! The price was awesome and I hated to return it.I never took it home so I cannot take a picture.