StarTech.com24x27.5" M3013 Anti-Static Large Desk Pad
Product details
Web ID: 274421396 reviewssorted by Newest
Could use instructions
Find the instructions here: https://www.startech.com/en-us/faq/grounding-clip-installation Where do I attach the grounding clip (alligator clip)? The grounding clip should be attached to something that is electrically grounded to dissipate static electricity. One method is to connect the clip to a metal part of the computer case while the power supply is turned off, but plugged in to a grounded wall socket.
Customer review from startech.com
Exactly what I wanted
I've worked on computers for years and have always been wary of static electricity. So far no issues but this makes working on a computer safe. I'm VERY pleased with this product. This is simple, easy to use but protects our expensive purchases!
Customer review from startech.com
No instructions?
There's no instructions. Which way is up? How do I use the clip to ground it? Also, it comes rolled up and you have to find something to hold it open.
Customer review from startech.com
Response from startech.com
We're sorry to hear about the difficulties you're experiencing with our M3013. The beige side of the mat is the top and the black side goes on the ground which is why the clip connects to the beige side. With regard to grounding, we have a FAQ on the support page that states: The grounding clip should be attached to something that is electrically grounded to dissipate static electricity. One method is to connect the clip to a metal part of the computer case while the power supply is turned off, but plugged into a grounded wall socket. If you require any assistance, please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Mat
It has no directions, and it seems to be very flimsy. I just received it today.
Customer review from startech.com
Response from startech.com
We apologize for any confusion surrounding the use of our M3013 Anti-Static Mat. You can find steps for connecting the grounding clip under the FAQ section on the support page for this product: https://www.startech.com/M3013#dnlds If you have any other questions or concerns please do not hesitate to contact us at 1-800 265-1844.
Needs instructions
It would be helpful, if there were instructions on using this mat. To what should one attach the clip with the 1M Ohm resistor? Me, my PC, or an electrical ground? Does it matter what I touch first after it's attached? Calling support they said attach it to an electrical ground.
Customer review from startech.com
Not effective in dissipating static
I work in a tech room in Alberta, a dry climate and I have static present whenever I get up from my chair. Luckily most of the computers I work on are grounded through the chassis, and static discharge doesn't damage anything. I thought I'd use this product so that I can ground myself before I handle the computers. This mat does not help in dissipating static from my body, it appears the PVC surface does not conduct electricity at all. It merely insulates the desktop and does nothing to dissipate static electricity. I do not recommend this product and I will be returning it. Startech should publish the surface resistivity of the surface to demonstrate if it's meant to be insulating or dissipative.
Customer review from startech.com
Response from startech.com
Thank you for taking the time to leave a review for our M3013. We are sorry to hear that you experienced difficulty with our anti-static mat as this is not expected behavior for our M3013. Our Technical Advisors will be reaching out to you shortly.