SonicarePhilips Premium Plaque Control replacement toothbrush heads 2 pack
Product details
Web ID: 20142881133 reviewssorted by Newest
the toothbrush itself is good heads not anymore
The original C3 Premium Plaque Control replacement heads were outstanding. They felt full, dense, and left my teeth feeling exceptionally clean after every brush. It was one of the main reasons I stayed loyal to the brand. Unfortunately, the newer C3 replacement heads don’t feel like the same product. The brush head seems smaller, the bristles feel less dense, and the overall cleaning experience isn’t nearly as thorough as it used to be thinking of switching now.
Customer review from philips.com
Response from philips.com
Hello! We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help. We hope to speak to you soon! Best regards, Philips Consumer Care
Fits my mouth; has been booted up only when first purchased.
Customer review from philips.com
is it the toothbrush he’s Diot self or the head?
I do like the toothbrush however the brush head comes off while brushing my teeth. I have had multiple of these toothbrushes in the past and never experienced such situation just purchased this and my satisfaction is far from fully satisfied.
Customer review from philips.com
Response from philips.com
Hello! We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
Fits like it’s original to the sonicare brush. Teeth feel really clean.
Recommends this product
Customer review from philips.com
Best feature: lends itself to no plaque build up.
The Phillips soniccare 2-in-1 plaque removal +whitening replacement brush soft heads are the perfect match for my gums. Not too soft in that my gums are healthier since using this brush head.
Customer review from philips.com
Disappointed
Just got this and it keeps falling off my toothbrush. It's like it won't click on and will fall off while I'm brushing my teeth. It's ridiculous. I haven't had this problem in the past with replacement heads, so I don't know if I just got a lemon or if they changed something with the design, but it's a bummer.
Customer review from philips.com
Response from philips.com
Hello there. Thank you for sharing your experience, and we're sorry to hear about the issue with your replacement toothbrush heads. We’d like to help you find a solution. Please consider reaching out to us directly on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Our support team can assist you with troubleshooting, possible replacements, or any other support you might need. Thank you for being a valued customer, and we look forward to helping you resolve this issue. Philips Consumer Care.
They’re worth the price
Ok, I'm guilty of buying non-brand replacement brushes. I got a birthday discount and treated myself to these brush heads and the real thing really is better. They seem sturdier and the bristles are of a higher quality. I feel that the clean with the Phillips brush heads is better than with the off market brands.
Recommends this product
Customer review from philips.com
Recent C3 change def. for the worse!
HARD! Definitely a (negative) change from older C3 versions. No change to my technique, etc. yet a recent visit to the dentist prompted them to ask what I was doing differently as my gums were beginning to recede. Very disappointed! I just replaced my Sonicare or I'd consider a change to Oral B. Maybe 3rd party brush heads will be better.
Customer review from philips.com
Response from philips.com
Hello! Thank you for taking the time to share your feedback. We appreciate you telling us about your experience with the C3 Premium Plaque Control brush heads. We understand that when a brush head feels different from what you’re accustomed to, it can affect your overall brushing experience. The C3 Premium Plaque Control brush heads are designed to deliver effective plaque removal while providing a comfortable clean. To help get the best performance from your brush heads, we recommend making sure they are genuine Philips Sonicare replacements and are properly fitted to the handle. If you’ve already checked this and are still experiencing a difference in firmness or performance, we’d be glad to look into this further for you. We’d appreciate the opportunity to help and find a suitable solution for you. Please reach out to us through Facebook or Instagram (@Philips), or on X (@PhilipsCare). If you do not use social media, you can also contact us via our support page. We look forward to assisting you. Best regards, Philips Consumer Care