Product details
Web ID: 2382488142 reviewssorted by Newest
Better packaging
I was really disappointed with my first online order from Macy’s. The package arrived with the outer shell severely damaged, and the item wasn’t packed securely enough to prevent it. Because of the condition it arrived in, I decided to return it instead of keeping it. This is actually the first time I’ve ever received a damaged product from an online order, so it definitely left a bad first impression. Macy’s really needs to improve their packaging and shipping quality control.
Weight
The Big suitcase is too heavy; hard to lift tea and maneuver around.
Response from Macy's
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Beautiful luggage
I received the blue set (Elemental). It's beautiful! The color is more like a medium steel blue. I am very happy with the quality of these bags.
Recommends this product
Samsonite luggage
Very nice with excellent price
Large piece goes over weight
We have flown twice with the large piece. Each time we’ve had to repack in the airport to avoid the $100 overweight charge. We can really only fill it 3/4 full to avoid going over.
Response from Macy's
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Nice Sizes
I purchased this luggage for an upcoming cruise. This is my first hardshell luggage so I wasn’t entirely sure what to expect. It’s Samsonite - a brand I trust - so I’m sure it will be ok, but I’ll know after the cruise. The hardshell is thinner than I thought it would be so I’m not sure it would hold up to airline abuse if I ever choose to fly. Again, I’ll find out when the time comes. This set is, in my opinion, nicely sized. The carry on is small, and that’s good. The large piece is quite big and deep - also good - I’ll be able to get by with just one suitcase. The blue is very pretty.
Never received the luggage
Never got the product so not sure why Macy’s asked me for a review.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Worst suit case ever
Cheap and flimsy and wheels do not function properly