Macy'sRadley 5-Pc. Fabric Chaise Sectional Sofa
Macy's ExclusiveType: Left-Arm Facing
Product details
Web ID: 11013861,281 reviewssorted by Newest
Wears like cast iron!
We just retired this sofa, after 11 years of constant, heavy use (and some abuse). Purchased when the children were born to anchor the family room, it survived babies, toddlers, and preteens with endless sleepovers, all the while remaining attractive, comfortable, and functional. Great purchase!
Dream sectional!
We bought this sofa in 2016 - it’s lasted 10 years through kids, teenagers, pets and 3 house moves. Yes it’s firm at the start but after 10 years it hasn’t sagged at all. The covers are removable and washable-we have spilled full glasses of red wine on it, washed out perfectly with not one stain. I’ve had friends and family visit and say ‘now THIS is a sofa’. Incredibly comfortable, the configuration is great for a family-and don’t forget to buy the matching ottoman. It’s literally the best investment we ever made! If I could give it 100 stars I would! Durable, classic and comfortable!
Great couch
Love it! It is definitely firm at first, but my brother has the same one that has been broken in and it’s very comfy. I ordered Heavenly Cinder Gray color.
Poor quality
This couch started sagging a couple of months after we bought it. I’ve had my other couch from Macy’s for 10 years and with this one looking to replace it after just 3 years. Very disappointed in the quality
Absolutely love this sectional
I absolutely love this sectiona! it’s exactly what I’ve been looking for. I wanted something that would fit my space perfectly while also being deep and incredibly comfortable, and this exceeded my expectations.With most sectionals, even when they look soft, they end up feeling firm the moment you sit down. That’s not the case here at all. This one is truly comfortable and inviting. I especially love the depth, it makes such a difference when you have company. Everyone has plenty of space, and it never feels crowded. It’s both functional and cozy, which is exactly what I needed. It’s not low to the floor so it’s easy to get up. I was surprised I found this at Macy’s unexpected as I was looking at all the big furniture stores and was not finding what I wanted. I just happen to stumble upon it when I was Christmas shopping. It did take three months to come in because I ordered it and not special fabric. My living room is still under renovation but I still wanted the sofa delivered :)
Complaint Poor Customer Service and Lack
I am writing to formally express my frustration and disappointment with the level of service I have received regarding my in-home service request. My appointment was originally scheduled for March 27, 2026, and the entire process has been handled with a clear lack of professionalism and accountability. The initial appointment was cancelled by your team without a proper explanation or any proactive effort to reschedule. I was left to call multiple times myself just to secure another appointment. What is even more concerning is the complete lack of follow-up after the in-home visit. A technician came to evaluate the furniture and took photos, yet since that visit, I have received no updates, no communication, and no indication that any progress is being made. This is especially frustrating considering the delays and inconvenience were caused on your end. As a customer, I expect timely communication, proper coordination, and respect for my time. Instead, I have been left without answer
Radley sectional
After 4 months this sectional was already sagging on the chaise seat. Foam cushion not firm. Macys sent a new cushion but did not cover it with the fabric cover. So now I have to try to squish the very large foam piece inside the fabric cover! I would not purchase again nor recommend.
Terribly Disappointed
My sectional is 1 year old, the cushions are terrible. They are flat an have not held up. And the frame is squeaking in several places. Fabric is pilling. We have no pets or children. Incredibly disappointed.