NespressoVertuo UP Coffee and Espresso Maker by De'longhi
Product details
Web ID: 25489648246 reviewssorted by Newest
Horrible Product, leaks and molds fast
I hate this so much. I had a different vertuo machine before that didnt leak out into where the capsules release. Because of that you have to clean it every time to prevent mold. It also is harder to get out of descale mode which is minor issue but I bought this so I wouldnt be cleaning a product everyday for coffee. After 3+ years using nespresso Im done.
Customer review from Nespresso USA
Great cup of coffee.
It’s my 3rd machine and love it. It’s always fast and makes a great cup of coffee.
Recommends this product
Customer review from Nespresso USA
Mold. Buyer Beware.
this is my third Nespresso machine. I was an early adopter of the Vertuo model machines. After a 5 or so years, I switched to an original machine which I used for 5+ years. I had grown tired of the original pods even after using offbrand to supplement the nespresso line. So I decided to try the new Vertuo Up machine. I was excited that it was tall enough that I could fit my iced coffee cups, as well as my travel mugs under without having to lean them. I also adore the blue bottle nola blend so I was excited. I would be able to get it at home even if it cost a little bit more than their other coffees. I’ve had the machine for over a month. I love what you see on the counter, and I have really enjoyed the coffees I’ve made. Imagine my surprise this morning when I went to dump, they used pods into my recycling bag and discovered the entire water bin and bottom of the pod disposal and covered in mold. That never happened with either of the other models. If I could attach the pictures to this review, I would. i’m angry right now because I just spent $100 on pods for this machine I was so excited I opened four of the boxes and dumped them into my container where I stored them So when I take this back, I’m going to lose money But I can’t have a machine creates mold sitting on my counter. also I don’t know if the mold is just in the Bass or if it’s in the machine. I’ve had the machine for just a little over a month. I am sharing this review because I think it’s important that people know that there could be a problem with this machine. I bought it on sale which made me feel good but now I’m wondering if they’re pricing it so low because they know they have a problem.
Customer review from Nespresso USA
Love the flavor
We bought this last month and use it 2-3x a day. We
Recommends this product
Customer review from Nespresso USA
Pas satisfaite! Jour 1, ont m'as remis ma commande à la boutique en oubliant de joindre l'Aéroccino déjà payé avec l'appareil Virtuo Up. J'ai du me déplacer une 2ème fois. J'ai écrit sur le Chat, personne me répond. Je me suis plaint de l'appareil par téléphone dans les premiers 14 jours. Le 12 ème jours la technicienne à remis au paramètres d'usine le Virtuo Up, car café tiède jamais chaud. Pendant une semaine le café était plus chaud mais revenu tiède en dedans d'une semaine. En même temps je vous ai retourné un Aeroccino 3 car il ne moussait pas bien et lait pas vraiment chaud. Vous m'aviez envoyé un remplacement et est un usagé, pas correct de faire ça. Lait sécher en dessous du mousseur et on voit usure du plastique en dessous. Honteux! Je veux retourné les deux et veux un remboursement. Je n'ai pas les moyens de perdre de l'argent pour des appareils bidon où CITRON je devrais dire. Un Superviseur doit faire suite à ma plainte. Je suis déçu de cette achat et je crois que je devrais partager ma plainte dans les Avis Google et Avis Nespresso de votre site. Pour que le client sache réellement dans quoi il s'embarque. Virtuo Up juste bon pour les cafés glacée, c'est tout. Amateurs de café chaud s'abstenir du Virtuo Up, vous serez grandement déçu et oubliez complètement le mousseur Aeroccino 3 vraiment inefficace, un pieds mousseur qu'ont tient dans la main est plus performant. Pas le choix de rappeler mais a chaque fois je demande un Superviseur, c'est l'employé qui parle supposément avec. Le service après vente est important. Merci!
Customer review from Nespresso Canada
Response from Nespresso Canada
Nous sommes sincèrement désolés d’apprendre les difficultés que vous avez rencontrées avec votre machine et votre Aeroccino. Nous comprenons votre déception face à cette situation et tenons à vous assurer que nous souhaitons offrir à chacun de nos membres une expérience café de haute qualité. Nous regrettons que votre expérience n’ait pas été à la hauteur de vos attentes. Nous vous invitons à nous joindre sur nos plateformes de médias sociaux telles que X, Instagram ou Facebook. Soyez assurée que nos équipes dédiées se feront un plaisir d'examiner ceci pour vous afin de vous fournir une solution. Nous vous remercions pour votre temps et patience !
Great machine, capsule area needs a rework.
This machine is the nicest yet but one big flaw is the capsule compartment. It is so full of extra water and coffee, that doesn’t happen in the other machines. If you happen to forget to empty capsules more often, it can get stuck and you need to use tongs to pull them out of the top to release the drawer.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Congratulations on your new Vertuo Up! It's wonderful to hear you're enjoying its sleek design. We also appreciate your feedback regarding its capsule container's capacity and the way water drains into it after use. A small amount of coffee or water collecting after extraction is normal and is a result of the machine's design. Your insights will be shared with the relevant team to help inform future enhancements to our products and customer experience. If you ever need any assistance with your device, we're pleased to provide support via our toll-free number, 1.855.325.5781. Our machine specialists will be happy to help!
Excellent Machine
We recently upgraded to this Nespresso machine after our previous one broke down, and we couldn’t be happier with our purchase. The coffee is delicious, and the machine is easy to use. One of our favorite features is the Bluetooth connectivity and app, which make it simple to keep track of maintenance, order capsules, and get the most out of the machine. Overall, this has been a fantastic upgrade, and we highly recommend it!
Recommends this product
Customer review from Nespresso USA
Nice Menu
Im so happy with the quality of the pods, really great options
Recommends this product
Customer review from Nespresso USA