Mr. Christmas5" Recordable Message in a Bottle
Product details
Web ID: 230732514 reviewssorted by Newest
Such a disappointment
Items were broken and cut myself on glass. Tried to reorder and couldn’t. Very dissatisfied
Response from Macy's
Hi, we’re so sorry your ornament arrived damaged and that this happened. Please send a photo of the item and a copy of your order receipt to customerservice@mrchristmas.com, and we’ll be happy to ship a replacement for you. Thanks
Shipping and customer service
These were shipped separately I received three of the four and one of those was smashed to bits having been sent in a plastic bag. Have not heard back from anyone on replacing my missing and broken ornaments
Response from Macy's
Hi Nicole,
Hi, we’re so sorry to hear that your order arrived damaged and not complete. That’s certainly not the experience we want for our customers. Please reach out to us at customerservice@mrchristmas.com with your receipt and images of the damaged ornaments so our team can assist you with getting replacements sent out. Thanks
Broken
Broken on arrival
Response from Macy's
HI Matt,
We are so sorry to hear about this item breaking. Please send us an image of the broken item and packaging to customerservice@mrchristmas.com along with your receipt as proof of purchase. One we get that we can help you out with a refund or replacement. Thanks
Brings tears of joy
Bought this for the grandparents with my daughters voice recording and it made them cry! 10/10
Recommends this product