Quantum 810 Wireless Over-Ear Performance Gaming Headset

Shipped and sold by Seller Name 1
$219.95
Color:Black
Size:1 Count
Offers & perks
$20 Star Money per $100
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Product details

Web ID: 14800115

Level up to the JBL Quantum 810 Wireless with Hi-Res certified JBL QuantumSOUND that makes even the tiniest audio details come in crystal clear and JBL QuantumSURROUND, the best spatial surround sound for gaming.

  • Product Features

    • Feel like you're stepping inside the game with JBL QuantumSURROUND and DTS Headphone:X version 2.0 technology that lets you experience immersive, multichannel 3D audio all around you
    • Hear every detail with Hi-Res drivers
    • Dual wireless
    • Designed for gaming environments, the JBL Quantum 810 Wireless's Active Noise Cancelling system eliminates unwanted background sounds so you can stay fully engaged in your mission without distractions
    • Game all day and night with 43 hours of battery life that charges as you play
    • Plastic/Leatherette/Memory Foam
    • Wipe clean
    • Imported

  • Product Dimensions

    • 3.800 x 8.700 x 10.550
    • 0.92

  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
    • Orders will not ship in Macy’s packaging.
    • Returns accepted within 14 days of purchases with tags attached. Items are not returnable if worn or altered. Merchandise must be returned with all packaging and accessories to get a refund.
    • Enjoy a longer window to return most of your holiday purchases. See our Extended Holiday Return Policy to see if this item qualifies.
    • This item may not be shipped to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, U.S. Virgin Islands, Puerto Rico, Palau, or the Pacific Islands.
    • This product will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight shipping.
    • Cannot ship to Northern Mariana Islands, Marshall Islands, Armed Forces Europe, Federated States of Micronesia, Hawaii, Alaska, Armed Forces Pacific, Armed Forces Americas, Puerto Rico, American Samoa, Guam, Palau, U.S. Virgin Islands
    • This item has a lithium battery. Return requires a hazmat label and special packaging. If there's an issue, bring the item in store for help with your return.
    • California and Minnesota customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.
    • Please call customer service for returns.
    Your security is our number one concern.

    To report suspicious activity, please reach out to Macy's at 1-800-289-6229 or click here to report online.

Ratings & Reviews

Here's what customers think
  • Customers generally find the sound quality to be excellent, with clear audio and immersive surround sound.
  • Many reviewers report the headset is comfortable for extended wear, though some find it heavy.
  • The active noise cancellation feature receives mixed feedback, with some finding it effective and others noting little difference.
  • The microphone quality is a recurring concern for many customers.
  • Battery life is generally good, especially with RGB lighting turned off, and the headset can be used while charging.
AI-generated summary from 59 customers reviews.
3.8/5

61 star ratings & reviews

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76 customer images

61 reviewssorted by Newest

Erk4
29 days ago

Failed Prematurely

I bought this Quantum 810 headset on October 30, 2024 and registered it on November 12, 2024. It now no longer holds a charge and has to be connected via USB at all times, it will also not update the firmware on the headset after trying everything possible. They were good when they worked yet I am severely disappointed as I had a wireless HyperX for over 5 years with no issues whatsoever. Apparently JBL only has a 1 year manufacturer warranty for this headset, which is understandable but still saddening considering the headset has been very well taken care of. I have a Pulse 4 as well as some Vibes and Tunes. I've always held JBL to a high standard and recommended them to friends in the past, but this headset fell completely short. Just a heads up for any future purchasers.

Customer review from jbl.com

Response from jbl.com

Customer Support29 days ago

Thanks for sharing your feedback with us. We appreciate your input and will make sure to pass it along to our team.

nick666
3 months ago

hate them

always problems connecting, mic randomly drops out. dont buy

Customer review from jbl.com

Response from jbl.com

Customer Support3 months ago

Thank you for sharing your feedback on our JBL Quantum 810 Wireless. We value your input, and we'll make sure to forward your feedback to the appropriate team. For further assistance, please contact our customer support.

MSS1960
5 months ago

Heavy but effective

Purchased 2 weeks ago, rather heavy but noise cancellation very good.

Customer review from jbl.com

Nicktracy
7 months ago
from Adelaide SA

Nice headphones

Not bad for the discounted price. I do love JBL products and have a few of them. These were going out half price so the price was reasonable. They don’t like strong bass all that much with distortion if you use the synthesiser but that’s no real problem. Also the noise cancellation is really only a basic reduction. You will still hear everything around you. Just not your aircond or a fan. Very comfortable and a good quality microphone. Overall happy for the discounted price but would never pay full price for them.

Customer review from jbl.com

Mihail S
9 months ago
from Perth / WA

NOT GOOD, Can't recommend it.

Not happy. Fricking useless software, hardware features that are uncontrollable. Useless functions, etc. Terrible. I was much happier with the simple NC model from three years ago. Software is available only for computers, not for mobile phones, even though the Quantum family is generally supported. the 810 is excluded so that you can have more fun.

Customer review from jbl.com

Response from jbl.com

Customer Support9 months ago

We appreciate your feedback on our JBL Quantum 810 Wireless. We value your input in helping us improve and provide an exceptional user experience. If you require additional assistance with your unit, please contact our customer support through our official website or hotline.

Stromann
1 year ago

They deliberately make their products worse

I believe JBL has actively chosen to make their newer Quantum 810s worse to make users opt for newer models. for the last 5 years I've owned multiple Quantum 810s, all have worked fine. this week my last one broke so I bought a new one. the range of the dongle has gotten so much worse, it's baffeling. I used to be able to walk around the entire house and not have any problems, clear audio no matter where I went. now I can't even get out of my own room without there being a bunch of noise. at first I thought it might be a faulty product so I returned it and bought a different one of the same model. nope, this one is just as terrible. showing to me this is an intentional choise. JBL you're a terrible company that screws over it's users by deliberately making your products worse over time.

Customer review from jbl.com

Bad phones
1 year ago

Volume way to low

Just bought, very expensive and I can barely hear the game max volume....so disappointed

Customer review from jbl.com

Response from jbl.com

Customer Support1 year ago

We appreciate you taking the time to provide us with your feedback. We are sorry to hear that our JBL Quantum 810 did not meet your expectations. We will share your feedback with the appropriate team. You are always welcome to reach out to our customer support. We would be more than happy to assist you with this.

CMDR_Duval
2 years ago
from australia, NSW, st clair

no buy

garbage mic, stop working only after 2 months, thr led is red in the close position and when you put the mic in position on the led turns off

Customer review from jbl.com

Response from jbl.com

Customer Support2 years ago

Thanks for your feedback. We'd like to work with you directly to address the issues with your JBL Quantum 810 Wireless. Please contact our customer support.