Ella JayneCozy Touch Down-Alternative Comforter, Twin

Response from Macy's

Thank you for your feedback. We would like to clarify for future shoppers that this experience reflects a severe fulfillment error at the retailer’s warehouse rather than an issue with the product itself.

Ella Jayne does not manufacture or ship socks or underwear, and your order was intended to contain six twin-sized comforters. We have been unable to locate an order matching these specific details in our system, suggesting a mix-up during the retailer's picking and packing process. Please reach out to us directly at support@ellajayne.com so we can investigate this and help ensure you receive the correct items. We are committed to making this right and getting you the quality bedding you originally ordered.

Response from Macy's

Thank you for your feedback. We would like to clarify for all our customers that pilling or "lint balls" on our Cozy Touch material is not a defect in the fabric but is almost always a result of not following the specific care instructions on the label. Please follow the Care Tag Instructions.

This high quality down alternative comforter is engineered to maintain a smooth surface for years, but the fibers can break down and clump if they are exposed to high heat or excessive friction in the laundry. To prevent this, it is essential to wash on a cold, gentle cycle and tumble dry on low heat while avoiding contact with abrasive items like towels or heavy clothing.

When the recommended maintenance is followed, the fabric maintains its durability and signature softness. We stand behind our materials and recommend that any customer experiencing this check their laundry settings to ensure they are preserving the integrity of their bedding.