DysonV16 Piston Animal + Dok cordless vacuum
Product details
Web ID: 27253886765 reviewssorted by Newest
So disappointed
This machine is very disappointing. I have owned two previous Dyson and rated them the best until now. I have a top of the range Rhino carpet in my home so reasonably thick. I charged the unit and within a couple of minutes the machine said clean head. I inspected and no blockage. I tried again and within a couple of minutes the same thing happened again. I downloaded the manual but no info. I called customer care, held on for 25 minutes finally getting Jo on the line that told me to clean the head which we did - no obstruction at all then she told me to wash the filter. Really after all of 5minute use. I did so and she said she would call me in 48 hours. Still waiting. I googled and found that it might help if I move the foot adjustment to fully open. That worked for a time but the suction is not so good so I moved to halfway and next thing within vacuuming for about 15 square metres clean head cut off again. I am returning the machine to the retailer today. Very disappointed.
Customer review from Dyson
Extremely disappointing
Very disappointed. Would give zero stars if I could. Had to return it. Constantly says it's blocked when it isn't, and cuts out. Far too sensitive. Why do I need to know what size dust particles are being suctioned?! I just want it to clean. For this price I expected better reliability.
Customer review from Dyson
Terrible suction v16
Purchased the new v16 submarine Vaccume has Terrible suction. Not advanced at all. Very loud. Regret purchase.
Customer review from Dyson
Response from Dyson
Thank you for taking the time to share your feedback on your V16 Submarine. We appreciate you letting us know about your experience with the V16 Submarine, particularly regarding the suction, noise level, and that it has not felt as advanced as you expected. For further support and troubleshooting assistance, please reach out to our team via our support page: https://www.dyson.com.au/dyson-support
Cleaned up with my Dyson V16.
Amazing vacuum, I love this vacuum cleaner because it is so powerful and light. It has an amazing runtime and suction is the most powerful I’ve had. The filtration is great and when I do the maintenance it all comes apart so easily to keep it super clean I will always buy Dyson products because they’re simply the best.
Customer review from Dyson
Response from Dyson
We appreciate your feedback and are delighted to hear that you’re enjoying your Dyson product. Thank you for taking the time to share your experience with us.
Sweet 16
So much lighter than the 11 and easier to clip accessories on!!sweet 16
Customer review from Dyson
Response from Dyson
Thank you for your review, Annie. We're delighted to hear you're enjoying the lighter design and that the accessories are easier to attach!
Vac
This dyson is so much heavier than I expected.. i can not use it
Customer review from Dyson
Response from Dyson
We have noted your feedback. Please do reach out to our customer support team via the "Contact us" Page, if you would like some additional assistance.
This Dyson is a game changer
We have moved to a larger home and my much older Dyson was passed on to my daughter as I knew it was time to buy a Dyson with stronger runtime and suction. The submarine head which has a wet roller can clean my timber floors and the green light is a game changer as it sees dirt and dust that I never would see.
Customer review from Dyson
Response from Dyson
Thank you for your review. We're delighted to hear your new Dyson has been a great fit for your larger home, and that the Submarine™ wet roller head and illumination technology are helping you achieve an even deeper clean. We appreciate your support and hope you continue to enjoy the performance of your machine.
Disappointed
Disappointed that it doesn’t live up to expectations. Gutless and inefficient on carpet.
Customer review from Dyson