CuisinartPersonal Brew 10-Cup Thermal Coffee Maker DCC-10
Product details
Web ID: 2547426227 reviewssorted by Newest
Sleek looking
Finally a coffee maker that looks good
Recommends this product
A second good experience
Love this coffee maker for the second time long service
Customer review from cuisinart.com
Cup and Unaccounted for Counter Dribbles
Very disappointed! Well, the preset timed auto turn on doesn’t work, and when attempting to pour coffee from the carafe, it barely dribbles out even after loosening the lid, but that’s not the best part. While just dribbling into my cup, it also dribbles onto the counter. From where the counter dribbles comes from, I just don’t know, and there’s nothing I can do to stop it or increase the speed to which coffee dribbles from the carafe into my cup. It just dribbles. Like dribbles everywhere. Kinda like a little boy who hasn’t quite mastered how to use the potty just yet. Whose aim combined with low pee-pee pressure just isn’t quite there yet to make it all the way into the bowl without dribbling on the seat and floor. YeAh. That kind of dribble. Just say’n.
Response from Macy's
We’re sorry to hear about your experience with the Cuisinart® Personal Brew 10-Cup Thermal Coffee Maker and understand your frustration with the auto-start feature and pouring performance. For best results, we recommend ensuring the clock and timer are set correctly with the unit fully powered, and checking that the carafe lid is properly aligned and secured, as positioning can impact pouring flow. If the issue continues, our team would be happy to assist with troubleshooting or next steps—please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901003724. Thank you for your feedback, as it helps us improve future models.
not hot enough
makes a lot of noise when brewing, coffee does not get hot enough, checked temp,highest 162 degrees black, so when i add cream i have to microwave it, bold feature only adds an extra minute.
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your experience with the Personal Brew™ 10‑Cup Thermal Coffee Maker—we’re sorry to hear about the noise level and that the coffee temperature did not meet your expectations. Brew temperature can be affected by factors such as mineral buildup, so we recommend descaling the unit and pre‑warming the thermal carafe with hot water before brewing to help maintain heat, noting that the Bold setting is designed to adjust brew time rather than temperature. Our Consumer Assistance Center can help review your concerns and next steps at 1‑800‑726‑0190—please reference Ticket #8900644426. Thank you for your feedback, as it helps us improve future models.
Great coffee maker
Great coffee maker. Not my first purchase of this brand. I love the pot. It keeps the coffee hot all day.
Recommends this product
Customer review from cuisinart.com
Brews the best coffee
I’ve been using this Cuisinart coffee maker and it honestly makes my morning so much easier. I love that I can do both hot and cold coffee especially the over ice feature, which actually keeps a flavor strong instead of watering it down. The programmable settings are a huge plus, so I can wake up to fresh coffee already brewed. It’s super easy to use clean and looks super sleek on the counter. The thermal carafe keeps coffee, hot for hours without the burnt taste. Definitely a solid choice if you want convenience without sacrifice and quality.
Recommends this product
Customer review from Home Tester Club
Not worth the investment
We bought this coffee pot hoping it would ve a long term, high quality product that would brew great coffee. Unfortunately here is the reality for me. It does not brew great coffee no matter how I set it AND it takes forever to brew that mediocre coffee. I would really like to return it or exchange for something that makes good coffee. Very disappointed.
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your experience, and we’re sorry to hear the coffeemaker did not meet your expectations for brew quality or speed. For improved results, we recommend confirming the grind size is medium, using fresh filtered water, and ensuring the correct brew strength and temperature settings are selected, as these factors can affect both flavor and brew time. Our Consumer Assistance Center can review return or exchange options and help identify a model better suited to your preferences—please contact 1‑800‑726‑0190 and reference Ticket #8900582096. Thank you for your feedback, as it helps us continue improving the performance of future models.
What a dribbler.
This is our 3rd Cuisnart Coffee maker in 30 years. Have always been very pleased with them until this one. After about a month, It Dribbles/leaks all over the counter when pouring a cup of coffee. I have to pour over sink to avoid a big mess. It appears the lid may not fit snug enough. Sent email to company with no response. To late to return exchange. So dissappointed. Most of our countertop appliances are Cuisnart.
Customer review from cuisinart.com
Response from cuisinart.com
We're sorry to hear about your experience with your Personal Brew™ 10-Cup Thermal Coffee Maker, especially after many years of loyalty to Cuisinart products. If coffee is dripping from the carafe while pouring, please ensure the lid is fully tightened and properly aligned, as an improperly seated lid can affect the flow path; also check that the spout and lid are clean and free of any coffee residue that could disrupt pouring. We'd appreciate the opportunity to assist further, so please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901100114. Thank you for your continued support of Cuisinart; your feedback has been shared with our team and is greatly appreciated as we work to improve our products and consumer experience.