CuisinartEspresso Bar Grind & Brew Espresso Machine, EM-640
Product details
Web ID: 2104542229 reviewssorted by Newest
Good morning
So far so good too new to rate yet. Grander could have more of a gravity feed.
Recommends this product
Customer review from cuisinart.com
Water storage keeps leaking
The water keeps leaking over and over again even after reinstalling
Customer review from cuisinart.com
Response from cuisinart.com
We're sorry to hear your Espresso Bar™ Grind & Brew Espresso Machine continues to leak even after reinstallation. To help resolve the issue, please ensure the water tank is fully seated, all parts are clean and properly positioned, and that the tank is not filled beyond the maximum fill line, as this can sometimes cause leaking. If the issue persists, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901092948 so we can further troubleshoot and document your experience. Thank you for sharing your feedback; your comments are important to us and help support the continuous improvement of our products and consumer experience.
Don’t buy this machine
The water reservoir leaked all of it’s water out when filled, took about two minutes to empty.
Customer review from cuisinart.com
Response from cuisinart.com
We're sorry to hear about your experience with the Espresso Bar™ Grind & Brew Espresso Machine. If the water reservoir is leaking immediately after being filled, we recommend ensuring the reservoir is fully seated in place and checking for any visible cracks, damage, or obstructions around the connection points. Since a reservoir should not empty on its own under normal operation, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901044059 so we can provide additional troubleshooting assistance. Thank you for sharing your experience with us—your feedback helps us identify opportunities to improve product quality and enhance future consumer experiences.
Side handle
The big handle on the left side does not do anything it moves freely but seem to have no function
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your feedback. The large handle on the left side of your machine is the assisted tamping lever. Its function is to press and compact the loose coffee grounds inside your portafilter into a flat, even "puck" before you brew, ensuring consistent water flow and preventing channeling. Your comments help us improve future models and enhance the overall consumer experience.
C ward
i purchased my cuisinart coffee machine about 4 months ago, and to be honest I use it quits a lot, I looked at other models but cuisinart came out on top for value and all other answers to my search, best thing in our kitchen
Customer review from cuisinart.co.uk
Hooked!
I am hooked! Put my coffee pot away! Easy to use. Great options! Family now considering one of their own! Now to try different recipes!
Recommends this product
Customer review from cuisinart.com
If I received it
It might of been nice but it was never received. Macy's pick up is messy because I received a ups delivery notification but Macy's lost the big package.
Does not work. Provided documentation insufficient
Do not buy. I followed the setup instructions, but water did not flow through the machine. I found numerous tutorials, forum comments, etc describing how to prime the device for first use. Frustratingly, none of those worked. Irritatingly, very few of the priming instructions were found in the Cuisinart documentation. It's a known problem they don't have a solution for.
Customer review from cuisinart.com
Response from cuisinart.com
We're sorry to hear your experience with the Espresso Bar™ Grind & Brew Espresso Machine did not meet your expectations. To help resolve water flow issues, please ensure the water reservoir is fully seated, all internal components are properly installed, and the machine has been allowed to complete any initial priming process outlined in the product instructions; if water still does not flow, our team can provide additional troubleshooting steps. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901117525 for assistance. Thank you for sharing your feedback, as comments like yours help us identify opportunities to enhance both our products and consumer experience.