CirculonLaserDefense Ceramic Nonstick 10" Frying Pan
Product details
Web ID: 25804260120 reviewssorted by Newest
Guarantee really doesn’t cover anything
Bought the two pan set and the non stick of the larger pan went with it 3 months. Despite using silicone and wooden tools and mostly cooking on low/medium heat, circulon looked at some photos, declared it my fault and offered a 20% discount. I expect it is rather easy to offer a large guarantee if you can simply accuse the customer of intentionally ruining the pan and opting out.
Customer review from circulon.uk.com
Response from circulon.uk.com
We're sorry to hear that you're disappointed with both the performance of your pan and the outcome of your guarantee claim. We appreciate that, from your perspective, the condition of the cookware does not reflect how it was used. When reviewing guarantee claims, our assessments are based on the photographs and information provided to determine whether the issue is consistent with a manufacturing defect covered by the guarantee. In this case, our review concluded that the condition of the cookware was not consistent with a manufacturing fault, which is why a complimentary replacement was not offered. We recognise that this is not the outcome you were hoping for and understand your disappointment.
Look nice but lids need redesigned!
Just received the 10 pc set today and used for the first time. Why have they put metal on the lid, I will know need to use a glove every time I use them, poor design! ( My previous set did not have this)
Customer review from circulon.uk.com
Response from circulon.uk.com
Thank you for taking the time to share your feedback. We're sorry to hear that the lid design wasn't what you were expecting. The stainless steel handle is designed for durability and to complement the cookware's oven-safe performance, but we understand that it can become hot during cooking, so we always recommend using oven gloves when handling hot lids. We appreciate your comments and will be sure to pass your feedback regarding the lid design on to our product development team, as customer feedback is invaluable in helping us improve our products. We hope you continue to enjoy cooking with your new cookware set.
Will be buying more!
I absolutely love this pan for cooking eggs. It doesn't stick! No butter or oil needed!!! I will buy more of these i cant believe how well it worked!
Customer review from circulon.com
Very disappointed customer
Worst fry pan I have ever purchased. Received yesterday; was so excited to cook this morning. Read and followed the direction before using. The eggs stuck immediately, and did not move on the pan or improve during the cooking process. They were uncooked stuck burnt eggs. Excitement turned to disappointment with this pan. Returning the pan back to Macy's. Very misleading reviews stating this pan is wonderfull , it is far from it.
Oustanding!
These pans are stunning. Plain and simple. They are true non-stick and have faired well in both the dishwasher and oven. Really thrilled with these, I’d say they are the best pans I’ve ever owned.
Recommends this product
Customer review from circulon.uk.com
Honestly the best pan I own now and much healthier
This super durable and environmentally safe frying pan is basically scratch and stain resistant. It cleaned so easily I didn't need to put it in the dishwasher but I could have. It's really well balanced and super lightweight for such a sturdy and high quality pan. Circulon is a great name in cookware and ceramic is way safer than Teflon. I would've given it 5 stars had it come with a lid.
Customer review from circulon.com
Love it
Read the reviews before purchasing. In spite of negatives, this seemed from reading all the data to be a product worth giving a try. And it is. Tried cooking several things, including eggs, capsicum, leftover mash... nothing stuck. Added a small quantity of oil for one egg, dry pan for another. Yes, the oiled egg was easier to remove, but neither one, or any other food item, stuck in the grooves. So am at a loss to know how other users had a problem. My tool of choice was a wooden spatula - did this make a difference? It matters not. This is my new favourite frypan. Just need a smaller one now.
Recommends this product
Customer review from circulon.com.au
Rubbish performance, buyer beware
Rubbish pans with barely any non-stick. Do not trust Circulon’s claims about its warranty. I tried to make a claim and they refused it on the basis that the pans had been used at high temperatures. Firstly, I was aware of the care guidance and followed it. Secondly, suggesting that frying pans should not be exposed to high temperatures is daft. I’ve now raised a claim through my credit card provider due to the poor quality of the pans and Circulon’s refusal to honour the warranty.
Customer review from circulon.uk.com
Response from circulon.uk.com
We’re sorry to hear that you’re disappointed with your cookware and with the outcome of your guarantee claim. We have carefully reviewed the photographs and information provided and, based on the condition shown, our assessment remains that the cookware has been affected by excessive heat. We appreciate that you disagree with this assessment. However, we do want to ensure that your concerns have been properly addressed. If you would like us to take a further look, you are welcome to return the cookware to us for a physical inspection, allowing our team to assess the items directly.