Product details
Web ID: 2402733280 reviewssorted by Newest
Not for a Playful Cat
I bought this for my grand kitten. He knocked it over several times spilling the water everywhere. I had to adhere it to a cookie tray so he couldn’t knock it over. Then he started standing on it and knocking the top part off of the base so I gave up. Big waste of money.
Customer review from CATIT(R)
Cute, functional cat fountain, issues with pump
I've owned the Catit Pixi cat fountains since they first released in 2021, gone through two of these fountains so I feel like I can leave an accurate review of the product. It's cute, functional, maintaining it is fairly easy and it's easy to clean. The only con is that the pump does not fully disassemble, and it's the only reason I had to replace the fountain once and I had to replace the pump in the first fountain I owned once so in total we've gone through 2 fountains and 3 pumps. The inner propeller that propels the water upwards doesn't come off like it was stated in the manual and it gets gunked up even with regular cleaning to the point the propeller no longer spins or functions, requiring the pump or the whole fountain to be replaced. The only way I found to effectively un-gunk and clean the propeller is to jab it with a hard object to dislodge the dirt and rinse it out the best you can since you cant use soap to clean the pump either, however I would not recommend this method as you can damage the pump.
Customer review from CATIT(R)
Love this fountain.
We've had this fountain now for over half a year and our cats love it. I have had no issues with the pump or water going bad. This of course requires maintenance by changing the water every other day, or more or less depending on the number of cats. We have 7. Every evening I check the water level, don't wait for the red light to come on, and change the water every other day. I did this change of water every day when we used a bowl of water. It works as described and our cats love it. 😸
Customer review from CATIT(R)
Cleaned pump, now makes noise
Was good. But had to clean out the pump after a month of use, after putting back together, now makes a noise. Tried cleaning it again and making sure put back correctly. Still makes noise.
Customer review from CATIT(R)
Look elsewhere
I don’t know where to begin with how much I detest this fountain. It’s an aggravation to clean. The filters leak a black substance into the water. A substance I can only presume is charcoal. And I hear a constant drip, drip, drip whenever the fountain is plugged in.
Customer review from CATIT(R)
Great Fountain Terrible Motor
Crazy, purchased this and cat does drink out of it. Didnt even last 6months and the motor gave out. Was working unplugged it to do its regular cleaning and dint work again. But wait you can buy another for half of the cost of the fountain…
Customer review from CATIT(R)
La pompe
Magnifique fontaine je l'adore. Parcontre la pompe est un problème. Elle ne dure pas longtemps. Ce serais bien qu'elle soit remplacer par une pompe qui ne brisera plus aussi rapidement.
Customer review from CATIT(R)
Catit Fountain: Poor quality, awful cust support
Initially the CatIt fountain was great, my two cats loved it. Then after three months of use it stopped working. I attempted to resolve the issue on my own with no luck. Reached out to CatIt US Customer Support and received a never-ending back and forth of emails with questions and requests. I finally decided to throw in the towel because after way too many emails it became apparent this was going nowhere and wasn’t worth my time. I threw the fountain in the trash. What a waste of money. This has been quite frustrating so to help others avoid the same frustration I’ve experienced and avoid throwing money out the window I’m sharing my feedback here: Personally I’ll never purchase anything else from CatIt. Not solely based on the fountain failing but based on the companies lack luster, frustration inducing customer support team.