BrevilleBarista Touch Impress Espresso Maker
Product details
Web ID: 17698541313 reviewssorted by Newest
Sensor issues
I have issues with the sensors working properly. This is my 2nd replacement impress and both of them had the same issue. The machine is not a very good investment. The other Brevilles are much better. Definitely sad about the upgrade…
Customer review from breville.com
Response from breville.com
Thank you for sharing your feedback. We’re very sorry to hear that you’ve experienced similar sensor issues with both your original machine and the replacement. We completely understand how disappointing and frustrating this must be. We’d like to look into your experience further and see how we can help. Our team will be reaching out to you directly to assist.
Extremely Disappointed
⭐️ Extremely Disappointed I’ve only had my Breville Barista Touch Impress for 6 months and have taken more than good care of it, following all recommended cleaning and maintenance from day one. Despite that, it stopped brewing espresso properly. I sent it directly to Breville for repair and was told the issue was fixed, only to receive it back with the exact same problem. I’ve tested multiple grind sizes, doses, and fresh beans. Water flows normally without coffee, but the second coffee is added, the machine produces only a few drops or nothing at all. I’m extremely frustrated and don’t understand how this machine was tested before being returned to me as “repaired.” After taking such good care of a machine that is only 6 months old, this is completely unacceptable. At this point, Breville needs to stand behind their product and replace the machine.
Customer review from breville.com
Response from breville.com
We’re very sorry to hear about your experience, especially after your Barista Touch Impress was returned from repair and the original issue persisted. We understand how frustrating this must be with a machine that’s only six months old. We’d like the opportunity to look into your case and help get this resolved. We will send you a direct email.
Broken after 4 months. unable to fix under warranty. complete waste of money.
Huge regret in purchasing this coffee machine. The grinder broke after 4 months of use. Way more reliable products on the market. After market service was painfully slow and they couldn't fix the issue. I'm now left with an expensive coffee machine that does not work.
Customer review from breville.com
Response from breville.com
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us improve our products and service. We're sorry to hear you've encountered an issue, and we're here to help in any way we can. We see that your case is already being worked on.
Upgraded and older machine was way better.
Machine is very inconsistent. Same beans, constantly changing grind and brew.
Customer review from breville.com
Response from breville.com
We sincerely appreciate you taking the time to leave a review and share your experience with us. We're sorry to hear your product hasn't met your expectations. Your feedback is important to us, and we're committed to helping you find a resolution. We will reach out to you directly to assist you.
Next level lattes!
This was an upgrade from the Breville express impress which I thought made excellent lattes but stopped working after almost a decade. I didn’t hesitate to purchase another Breville and The Touch Impress is next level. It’s easy to use and makes incredible espresso and milk drinks. The alternative milk settings works great and really makes a difference. I am so far loving this machine and have zero regrets with my purchase.
Recommends this product
Customer review from breville.com
Don’t Buy
I have had this machine for 1 & 1/2 yrs now and it has been nothing but a problem. Breville Customer Service is awful. It will work ( when it does it’s great) then totally shut down for almost a week. I’ve called Customer Support a number of times and they always put me through the same process. I sent it into Breville and they sent it back to me and wouldn’t even explain what was done. It still is shutting down and won’t turn on for days on end. I’ve moved it around the house to different plugs and that doesn’t make any difference ( as advised by Breville. They told me to hire an electrician ( which I did) and he didn’t find anything wrong with my wiring in the house or the receptacles. The problem is obviously internal within the machine . Breville customer service said they’d call me back, which they have not done. I should have bought a different brand. It was expensive
Response from Macy's
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum we would ask you to file a new Case through this Breville web link https://support.breville.com/s/?language=en_US®ion=us&brand=breville with a subject line of MUS260720-RS . Also, make sure to add your contact details with phone and email and we will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
AMAZING
genuinely love this machine more than life! it only took about a couple days to get familiar with & now i can make quality lattes in less than 5 mins without leaving the house!!!
Recommends this product
Customer review from breville.com
Lovely machine & great coffee
I have friends that have this machine and they love there’s. I always looked forward to enjoying a cup of coffee when I visited them but finally I bought my own Barista Touch Impress. Now I enjoy a truly wonderful cup of coffee every morning. There’s no going back yo my old coffee days - not ever.
Recommends this product
Customer review from breville.com