BentgoKids Chill Lunch Box - Green/Navy
Product details
Web ID: 12449871774 reviewssorted by Newest
Hard to open and close -- not worth the money!
Insert gets stuck inside shell and you have to jostle and wiggle it to get it to open. Worried my kindergartner is going to spill his whole lunch on the floor one of these days. Also difficult to close. I would return it if I could but I didn't keep the original packaging. Crazy that a lunchbox so expensive can't even open right.
Customer review from Bentgo
Response from Bentgo
Hello UnhappyLuncher, Thanks for sharing your experience with your Bentgo Chill Max Lunch Box. We’re sorry to hear it hasn’t been as easy to use as you expected, especially when it comes to opening and closing the lunch box. We understand how important it is for your kindergartner to be able to use their lunch box easily and confidently at school. We’d like to learn more about what’s happening and see how we can help. Bentgo products are backed by our warranty, and our team would be happy to work with you toward a solution. Please reach out to us at support@bentgo.com or 657-275-3738, and we’ll be glad to assist. If you have your order details handy, sharing those with us can help us look into this more quickly. Thank you for bringing this to our attention. We hope to hear from you soon and help get this sorted out. Thank you, Jessica Bentgo Customer Support
Doesn't keep food cold
Not as advertised. Cold pack insert doesn't stay cold for very long, making it not ideal for perishable foods. Wish I didn't purchase.
Customer review from Bentgo
Response from Bentgo
Hello Daniel, Thank you for your feedback on your Bentgo Chill Kids Lunch Box. We’re sorry to hear that that it didn't meet your expectations. When used as recommended, the Bentgo Chill Lunch Box is designed to keep food cold for approximately 2–3 hours at room temperature. However, we understand that you were hoping for longer-lasting cooling, and we truly appreciate you sharing your experience with us. We’d be happy to share some helpful tips on using and caring for the lunch box to help maximize its cooling performance. We want to make sure you get the best experience possible with your Bentgo lunch box. You can reach us directly at support@bentgo.com or 657-275-3738, and having your order details handy will make it easier for us to assist you quickly. Thanks again for reaching out, we’re happy to help! Thank you, Jessica Bentgo Customer Support
Ice pack not replaceable; otherwise good product
Works well. A little hard to close. The ice pack is NOT dishwasher safe. My husband put it in the dishwasher and it warped. It's been impossible to find a replacement in the right size, compatible with Chill Max.
Recommends this product
Customer review from Bentgo
Love this box!!!
Absolutely love this box!! Fits perfect in her L.L. Bean lunchbox, stays cold with the incorporated ice pack, easy to clean, couldn't be happier!!
Customer review from Bentgo
Healthy lunches
Works great for prepping kid-sized, healthy lunches. The Bentgo helps my kids make their own lunch. My kids love them!
Recommends this product
Customer review from Bentgo
Horrible
It was horrible. The ice chilled in my freezer for 2 days & stayed cold for maybe 2 hours. Very disappointing.
Customer review from Bentgo
Response from Bentgo
Hello M, We appreciate sharing your feedback on your Bentgo Chill Max Lunch Box. We understand how frustrating it is when it doesn’t keep your lunch cold for as long as expected. When used as recommended, the Bentgo Chill Lunch Box is designed to keep food cold for approximately 2–3 hours at room temperature. However, we understand that you were hoping it would stay cold for longer, and we truly appreciate you taking the time to share your experience with us. We’ll be sure to pass your feedback along to our team as we continue looking for ways to improve our products and better meet our customers’ needs. If you have any questions or additional concerns, please don’t hesitate to reach out. Thank you again for letting us know. Sincerely, Jessica Bentgo Support 657-275-3738 support@bentgo.com
Awesome
Lovely built in ice pack, all in one, feels sturdy, personalization was a nice touch
Recommends this product
Customer review from Bentgo
Quality Assured
I had a small issue with the personalization. I didn't wash it or use it, instead i submitted a picture aking how they could help me. Since it was a quality issue from the factory they did replace it. I really apreciate the timely and kind response. They stand behind the quality of the product. I am loyal to this brand.
Recommends this product
Customer review from Bentgo