Product details
Web ID: 1592610128 reviewssorted by Newest
USED
I am deciding if I want to exchange or keep. It came with dirt on wheels and some small marking on side of luggage. it appears to have been used. The purple luggage itself is beautiful and I will review after exchange or use. I know my first use will do what is already done to luggage or more, so IDK. I just feel it should be BRAND NEW my first use.
Order changed
I order 31” bags but you guys send it smaller bags that’s a cheat
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Handle Broke! Do not recommend item
Just purchased 5/2025. Took trip out of Country in June 2025 and handle broke already. Not durable. Very disappointed. Trying to get resolution to get monies back as not back in USA within 30 days of purchase.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Great looking
Looks great. It’s a gift to yet be used.
Recommends this product
Is a box
I was disappointed with this suitcase. The only compartment it has is a small zip bag on the inside. Otherwise, it is just a nice-looking box. I'm surprised because American Tourister has a good reputation for its products. I will return it.
Response from Macy's
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Handle won’t close
The bag I received was damaged. The handle sticks out half way, doesn’t go in completely. Looks like a used bag with dirty wheel, scratches on the body of the bag.
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Good size
Love the size, design, color & price!
Good quality
I bought this luggage and used the small one's last weekend. They are made very well and glide across the floor. I hope the wheels stand the test of time but only time will tell. I will not use the larger luggage until my planned vacation in January.